QA & Testing

Effective Data Migration for Labs: Communication & Feedback

Introducing a new system or technology into your lab? Effective change management is the key to maximizing your ROI, especially when it comes to data. 

Whether it’s a technical lift or an organizational shift, implementing a data migration strategy helps your lab maximize the value of your new technology.

In this blog, we’ll introduce data migration and the various use cases, strategies you can leverage in your data migration process, and the do’s and don’ts to making change stick in your organization.

What is Data Migration?

Data migration is the process of moving data from one storage system to another, or between data formats and applications. This is usually performed when introducing new systems and processes to the organization.

Data migration is required when any of the following occur[i]:


  • Storage systems and equipment are replaced, upgraded or expanded
  • Software used is upgraded or replaced
  • Moving from a local storage system to a cloud-based system
  • Website consolidation
  • Supplementing existing applications sharing the same dataset with the installation of new systems
  • Infrastructure maintenance
  • Switching to centralized databases to achieve interoperability
  • Consolidation of information systems
  • Relocation of the data center


To ensure a high degree of success while avoiding costly delays, consider having a dedicated migration team with the right specialists to help steer the project and optimize processes with best practices.

The Key to Successful Data Migration: Communication & Feedback


The very first step for an effective migration process is to set clear roles and responsibilities for the migration team.


It is important to understand each member’s contribution to the team, and learn what everyone needs in order to be successful.  


  • Make sure that everyone has received the same information and understands their role in this process. Who will take on each role? What are their overall responsibilities? What specific tasks are they taking on, and what are the deadlines for each?

  • Ensure constant, reliable, and open communication. Set up a way for teams to stay in touch, ask questions, and keep everyone in the loop. Make sure the project manager is tracking progress and facilitating communication regularly.



Here are some specific strategies to involve your team in the data migration process and foster open communication and feedback: [ii] [iii]


  1. Start with a well developed migration plan to facilitate relevant communication and feedback: Create a detailed migration plan that outlines the goals, timeline, roles, and team responsibilities. Have a well-structured plan to provide a clear roadmap for the entire process, and lead to focused communication.

  1. Involve the Team from the Beginning: Involve key team members from various departments in the planning phase. Their input can be valuable for identifying potential challenges, opportunities, and solutions.

  1. Hold Regular Team Meetings: Schedule regular team meetings to discuss the migration process. These meetings provide a platform for sharing updates, addressing concerns, and clarifying doubts. Use video conferences or collaboration tools, such as Slack and Zoom for remote team members.

  1. Encourage Open and Transparent Communication: Foster open communication channels where team members feel comfortable sharing their thoughts and concerns. Encourage questions and provide honest answers.

  1. Provide Feedback Mechanisms: Establish feedback mechanisms such as surveys or dedicated communication channels where team members can submit their feedback anonymously if necessary. Analyze the feedback and take action to address concerns.

  1. Training and Education: Provide training sessions to help the team understand the new systems, tools, or processes. Ensure that they have the knowledge and skills necessary to adapt to these changes.

  1. Document and Share Information: Create comprehensive documentation that explains the migration process, including step-by-step guides,  FAQs, and troubleshooting tips. Share this information with your team, and make it easily accessible.

  1. Designated Point of Contact: Appoint a migration coordinator who can address team members’ questions and concerns. Having a single person responsible for communication can streamline the process. 

  1. Celebrate Milestones Achieved: Recognize and celebrate all milestones achieved during the migration process. This will boost team morale and motivation.

  1. Test and Pilot Phase: Before full implementation of the data migration, conduct a test or pilot phase involving a few team members. Get feedback from this group and use it to make necessary adjustments.

  1. Address Resistance: Acknowledge to all that resistance to change is natural. Address any resistance by empathizing with team members’ concerns and providing clear explanations of the benefits of the migration.

  1. Continuous Improvement: After the migration is complete, continue to gather feedback and monitor the performance of the new systems or processes. Make improvements based on ongoing feedback.

  1. Post-Migration Evaluation: Conduct a post-migration evaluation with the team to assess what went well, what didn’t, and what could be improved for future data migrations. This helps in learning from the experience. Do not engage in any blame game when discussing problems that arose.

  1. Maintain Regular Check-Ins and Follow up: Even after the migration is complete, maintain regular checkups with the team to ensure that they are adapting well, and address any long-term issues that may arise.


Remember that involving the team in the migration process not only ensures a smoother transition but also increases their sense of ownership and commitment to the project’s success. Effective communication and feedback mechanisms play a crucial role in achieving these outcomes.


A final word on effective workplace communication


Beyond the strategies listed above for achieving a successful team effort for data migration, there will always be new data storage and transfer issues with which the team will have to deal. Knowledge of the principles of effective communication within the team will enable continued success. These include:


Clarity and Conciseness: Be clear and concise; use straightforward language to convey your information.


Active Listening: Pay full attention when others are speaking. Avoid interruptions and genuinely listen. Ask clarifying questions to ensure your understanding.


Body language: Be aware of your body language and facial expressions. Non-verbal cues can convey a lot of information.


Empathy and Emotional Intelligence: Show respect even if you disagree.


Avoid Assumptions: Provide context and necessary information to avoid confusion. Don’t assume others know what you are thinking.


Feedback Loop: Create an environment where constructive feedback is welcomed and acted upon.


Cultural Sensitivity: Be aware of cultural differences in styles and norms. Be inclusive.


Conflict Resolution: When conflicts arise, address these promptly and professionally.  Use active listening and problem solving skills to find mutually acceptable resolutions.


Follow Up: After conversations or meetings, follow up with a written summary if needed.


Thus, effective communication is an ongoing process that requires practice and self-awareness.   These contribute to a more positive and productive environment, reflected in maintaining a more cohesive data management team.


[i]  Corporate Finance Institute. Data Migration, 2022


[ii] Atlassian. Assembling Your Migrations A-Team, 2020

[iii] ShareGate. Managing your end users during a Microsoft Teams migration, 2021