Frequently Asked

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What is CellPort?

CellPort is the all-in-one lab management platform that’s uniquely focused on cell culture, cell banking, and all upstream and downstream workflows related to cells.

Who is CellPort built for?

CellPort was built specifically to help labs that conduct cell culturing, cell banking, and cell manufacturing processes. With digital protocols and assays customized for bioprocessing, CellPort helps labs confidently transition from research to GLP to GMP, all in one system.

Can CellPort be used for workflows that do not involve cells?

Yes, CellPort was uniquely designed for workflow sophistication and therefore is domain agnostic meaning it can be used for a wide variety of applications. If your lab functions with workflows, inventory, equipment, people, and collaboration, CellPort has you covered.

Can I import/export my data from CellPort?

Yes, CellPort allows for bulk import and export to and from Microsoft Excel.

Is CellPort a validated environment?

Yes, CellPort is built via a comprehensive SDLC, within its risk-based Quality Management System. We leverage manual and automated testing to ensure quality control throughout the development process. Our environments are maintained through a rigorous Installation Qualification (IQ), and we perform a fully traceable Operational Qualification (OQ) to minimize your validation needs for each release. We can support your Performance Qualification (PQ) or User Acceptance Testing (UAT) requirements with a Validation Package that is scaled to your intended business use of the system.

Can CellPort handle electronic signatures and witnessing?

Yes, CellPort is compliant with 21 CFR Part 11 and Annex 11 for e-signatures and electronic records. CellPort is also ISO 27001 compliant.

How much does CellPort cost?

Because of the uniqueness of each lab, every CellPort implementation is individually configured to each customer. Prices will vary depending on a number of factors, including but not limited to: complexity of laboratory operations, number of employees, and whether your lab is in research, GLP, or GMP. Schedule a consultation to learn more.

Are there extra costs I should be aware of?

Yes, CellPort is designed to have transparent pricing. Your individual costs will include a one-time onboarding fee, hourly charges to configure the platform to your needs, and annual seat licenses calculated on a per-user basis.

It is important to note that the customer is responsible for any hardware needed to implement your laboratory solution. E.g. laptops, monitors, barcode scanners, barcode printers, labels, etc.

Will CellPort assist in initial onboarding?

Yes, CellPort assists in the initial onboarding of new customers. In the Discovery Phase, our Implementation Specialists meet with your domain experts to define the depth and breadth of the project and to fully understand all requirements. In the Implementation Phase, our Implementation Specialists will oversee the ETL (Extract, Transform, and Load) process that extracts existing data and processes from your current systems, transforms those data and processes into a format that is ready for CellPort, and then loads it into the system. ETL is followed by a Testing Phase and a Rollout Phase to ensure a successful implementation.

Does CellPort include training?

Yes, CellPort offers options for in-person or virtual training. CellPort takes a Train the Trainer (T3) approach, where administrators and power users are trained and enabled to train their end users. Assistance in training end users is also available as needed. An in-app user guide also provides access to step-by-step guides, training videos, and more to assist all users whenever it’s needed.

CellPort Implementation Specialists are also available for ongoing training on an as needed basis.

Does CellPort offer support?

Yes, CellPort Support Specialists are available 24/7. Please see our Master Services Agreement for resolution timelines.

Is my data secure in CellPort? 

Yes, CellPort is built on Microsoft Azure and is undergoing the ISO 27001 certification. Please visit our resource center for more security information and technical specifications.

Compliance and Security
Does CellPort support my GMP lab operations?

Yes, CellPort is built according to its Software Development Lifecycle and Computer System Validation SOPs. It adheres to a risk-based approach to release management, version control, and documented evidence. Our goal is to support your intended business use and minimize your validation overhead.

CellPort supports GMP lab operations, but I am currently in research. Is CellPort too complicated for my current needs?

No, you can configure CellPort to be as fast and flexible or as thorough and rigorous as you need it to be. CellPort's features and pricing support your work from research through GLP and GMP, allowing it to grow with you and preventing you from having to switch platforms when you transition from research to development or development to manufacturing.

How does CellPort ensure the integrity and protection of my data?

Maintaining the integrity of your data is our primary objective. To enable that, we are compliant with regulatory and industry guidance, we maintain a robust and controlled set of policies and procedures, and we regularly ensure compliance via external audits and vulnerability and penetration testing. We are ISO 27001-certified and prioritize secure development practices in all phases of building the CellPort platform.

Does CellPort support my validation testing (UAT and PQ)?

Yes, CellPort is available to support your validation needs. First, we take a risk-based approach to system validation. Second, with each release we provide a comprehensive validation package for your review and use. Third, we support your User Acceptance Testing (UAT) and/or Performance Qualification (PQ) needs via our extensive Operational Qualification testing documentation. At your request we can provide you with PQ/UAT scripts. In addition, we deliver extensive Release Notes with each release that emphasize and highlight key changes that allow you to focus your validation effort.

What is your approach to information security?

Information and data security is our primary objective. As such we ensure the highest level of security via a comprehensive approach. We develop and maintain a comprehensive set of operational controls predicated on information security. All employees, contractors, and suppliers are trained regularly on these policies and processes. We are ISO 27001-certified. To ensure our compliance, we regularly undergo both internal and external security review, auditing, and active penetration testing to verify our security stance.